FAQs

Frequently Asked Questions

Opening Hours

8.30am – 4.30pm, Monday to Friday.

What are Alliance College training locations?

Alliance College students have access to 3 campus locations in Adelaide:

Main Campus, Training Kitchens & SOHO on Pirie
Ground Floor and Level 2 97 Pirie Street, Adelaide, SA 5000

Grenfell St Campus
Level 1/115 Grenfell St, Adelaide SA 5000

Automotive & Carpentry Training Workshop
41-43 Burleigh Ave, Woodville North SA 5012

Alliance College students have access to 2 campus locations in Sydney:

Main Campus
Suite 2. Level 4, 187 Thomas St, Haymarket NSW 2000

Training Kitchen
421 Elizabeth Street, Surry Hills NSW 2010

What should I wear?

All SIT30821 Certificate III in Commercial Cookery, SIT50422 Diploma of Hospitality Management, AUR30620 Certificate III in Light Vehicle Mechanical Technology, AUR40216 Certificate IV in Automotive Mechanical Diagnosis, AUR50216 Diploma of Automotive Technology and CPC30220 Certificate III in Carpentry are required to wear enclosed shoes and full uniform on practical training sessions. Long hair must be tied back. Feel free to contact our staff for further information.

When do I get my certificate?

Certificates and Statement of Attainments will be posted to you after successful completion of your course (approximately 4 weeks wait). Please
note that should you need your Statement or Certificate re-issued due to loss or damage, administration charges apply.

How can I access my learning materials?

All required learning and assessment materials will be supplied by Alliance College. Online training resources are available via Alliance College Moodle, which we will supply you with prior classes commencement.

When do I have my class break?

Most classes have a 15-minute morning tea break and a 45-minute lunch break.

What are the rules which I have to follow during class?

No eating or drinking in classrooms, except water. No student under the influence of drugs or alcohol will be allowed to stay on premises. Mobile phones should be either switched off or on silent. No obscene language will be tolerated, be respectful to trainers and other students. Smoking is prohibited in the building, foyer and atrium area. If you wish to smoke, please go outside the building. No smoking is allowed whilst wearing a uniform, in accordance to Alliance College’ Code of Practice.

Alliance College policies and procedures

Please find more Alliance College policies and procedures under Student Resource webpage. Feel free to contact our staff on campus if you need more information.

Can I apply for Recognition of Prior Learning (RPL) or Credit Transfer?

You may be able to apply for credit transfer or RPL if you have related experience or completed qualifications. If you would like to apply, please tick the relevant box on the Enrolment Form and submit related certificate(s)/transcript(s) as supporting documents. The Alliance College Education team will complete an initial review process the following
week. If your records are relevant, you will then attend a face-to-face meeting before your results are assessed and evaluated. This process can take up to four weeks. The RPL process is unique to each candidate, especially involving practical assessment. Please note, if Credit Transfer or RPL are granted,
the fees and study duration may be reduced.

Can I have a payment plan or pay in instalments?

The individual payment plan is available upon requests. Please contact us via 1300 665 065.

Can I withdraw from my course at any time?

Request to Withdrawal form must be completed and submitted to the student support officer for further processing. Please refer to the refund policies available on the Student Resource webpage for more information.

Where should I eat?

Food are available in our training café for all students. Student seating area is located in the café with access to a fridge and microwave.

Access to hot water is available in the Tea Room.

Do I have a locker?

Change rooms and lockers are available for SIT30821 Certificate III in Commercial Cookery, SIT50422 Diploma of Hospitality Management, AUR30620 Certificate III in Light Vehicle Mechanical Technology, AUR40216 Certificate IV in Automotive Mechanical Diagnosis, AUR50216 Diploma of Automotive Technology and CPC30220 Certificate III in Carpentry on practical training days. Alliance College does not take responsibility for loss of items.

What happens if I cannot come to school on the class day?

Call school to advise reason why you cannot attend before class starts via 1300 665 065
Then get a Medical Certificate if ill and email to admin@alliancecollege.edu.au, otherwise re-sit fees may apply.

What if I need help with visa issues?

Please check our website or feel free to contact us via 1300 665 065 for recommendations of migration agents.

Do I need OSHC (Overseas Student Health Cover)?

As a part of a student visa application in Australia, it is mandatory to have an Overseas Student Health Cover. OSHC fees are not part of the tuition fee and
will need to be paid before a CoE is issued. Duration usually covers the student’s visa stay period. Alliance College staff can assist you in applying for an OSHC.

What happens if I don't pass an assessment?

Vocational training is competency-based, which means assessments are marked as either “competent” or “not yet competent” rather than given a pass/fail grade or score. If you’re assessed as not yet competent in a task or unit, you won’t fail the course outright — you’ll be given the opportunity to be reassessed once you’ve had a chance to revisit the relevant skills or knowledge. Your trainer will talk you through what wasn’t demonstrated, what you need to do differently, and a realistic timeframe for having another attempt. In most cases a small number of reassessment attempts are included as part of your enrolment, though additional re-sit fees may apply beyond that — your trainer or the Student Support team can confirm the specific policy and any costs that apply to your course. If you’re finding a particular unit consistently difficult, it’s worth flagging this early so additional support (tutorials, extra practice sessions, or one-on-one guidance) can be arranged before your next assessment attempt.

What support services are available to students?

Alliance College provides a range of support to help you succeed both during and after your course. Our Career Services team can assist with job searching, resume and cover letter writing, interview preparation, and finding work experience opportunities relevant to your industry — and we love hearing from graduates once they’ve landed a role. Our Student Support team is available throughout your studies to help with things like course changes, extensions, personal circumstances affecting your study, or general questions about navigating your enrolment.

Can I study part-time or online?

Study options vary by course, so it’s worth checking the specific delivery mode listed on your course of interest before applying. Most of our vocational courses are delivered on-campus, with a mix of classroom-based theory and hands-on practical training in our kitchens and workshops.

How To Enroll?

Choose your course and submit your application

Choose the course that best suits your interest and chosen pathway and apply directly to Alliance College or via an authorised representative. Include all required documentation.

If your application is successful you will receive a Letter of Offer. Carefully read the information in your letter which will contain the course you have been offered, fees payable and course start date.

Submit your application

Pay the fees and apply for a student visa

Pay the commencement fee and other fees specified. Your compulsory Overseas Student Health Cover (OSHC) fees will also be payable at this time.

Once you have signed and returned your Letter of Offer and have paid the specified fees, Alliance College will issue an electronic Confirmation of Enrolment (eCoE). Use your CoE to apply for a student visa. You can do this through your nearest Australian Embassy or the Department of Immigration and Border Protection.

Course Entry Requirements

English language proficiency

The English language entry requirement for most courses, with the exception of ELICOS, is IELTS: 6.0 overall or above. The student must provide a certified copy of their IELTS test or evidence of an equivalent.

Other circumstances where the IELTS requirement may be waived is where there is evidence of:

a) Successful completion, within the last two years, of a senior secondary or tertiary level course, undertaken in Australia in English.

b) Successful completion, within the last two years, of a CRICOS registered course at AQF Level 4 or above delivered in Australia in English.

Qualifications recognised by Alliance College as equivalent to an IELTS
6.0 overall score upon completion are as published on the tab below.

Recognised English Pathways

English Language Requirements
Successful completion of the following qualifications has been recognised as equivalent to the IELTS 6.0 overall score.

Where ELICOS courses, from other providers, only state the equivalence to the overall IELTS score, a minimum band score is not required.

Official English language test results (e.g. IELTS, PTE, Duolingo) must have been completed within the last 2 years at the time of application. For ELICOS qualifications from other providers, the course must have been completed within the last 3 years at the time of application.

Name of Course/Test	IELTS 6.0 overall / Recognised Pathway
TOEFL iBT	Overall score of 64
Cambridge English: Advanced (Certificate in Advanced English)	Overall score of 169
Pearsons Test of English (PTE) Academic	Overall score of 50
Occupational English Test	B for each test component
Duolingo	105
ILSC	Achieve ILSC Intermediate 4 proficiency level, and complete either: • 12 or more weeks of the General English Program (CRICOS Course Code: 0101688) or • 12 or more weeks of the English for Academic Purposes Program (CRICOS Course Code: 0101685) or • 12 or more weeks of the IELTS Mastery Program (CRICOS Course Code: 0101686)
International House Sydney	Complete either: • EAP1 with 80% pass rate or • EAP2 with 50% pass rate or • Cambridge CAE Preparation or • Cambridge CPE Preparation or • General English Advanced
Greenwich College	Complete either: • 12 weeks of Cambridge B2 First Certificate in English (FCE) Preparation (CRICOS Course Code: 0101362) or • 12 weeks of Cambridge C1 Certificate in Advanced English (CAE) Preparation (CRICOS Course Code: 0101356) or • 24 weeks of IELTS Preparation (CRICOS Course Code: 0101352) or • English for Vocational Studies (EVS) (CRICOS Course Code: 0101357), achieving a minimum grade of Credit or • English for Academic Purposes (EAP) (CRICOS Course Code: 0101353), achieving a minimum grade of Pass.

Note: The above table is subject to ongoing review based on updates from the DHA regarding English requirements for
student visas, and recognised pathway partners.

Academic Entry Requirements

Each course at Alliance College has specific academic entry requirements that students must meet for enrolment. These requirements are detailed in each course section on our website. The minimum academic entry requirements are:

*Most Foundation Studies Programs, particularly those offered by Australian Universities, are deemed equivalent to Year 12.